Customer Care
Draw in and keep customers with compassionate, insight-driven support.
Delight your customers with exceptional service
Customer expectations are increasing, and technology is driving highly personalized experiences. As customer interactions become simpler and shift to digital self-service channels, agents are taking on more complex inquiries. To keep up, companies are enhancing all aspects of their customer care operations to deliver a superior overall experience.
Customer care is central to any organization. At Ai Solution, we help businesses transition from a reactive to a proactive approach using data and cutting-edge digital technologies. Our solutions personalize customer journeys, empower agents, and enhance man-machine collaboration, enabling you to anticipate and respond to customer needs with greater speed and relevance.
With over 20 years of experience, we have transformed how global corporations address customer needs. Our team of over 22,000 data scientists, technologists, and AI experts continuously innovates, leveraging advanced digital technologies like generative AI to automate, augment, and accelerate work while enhancing the customer experience.
Our Impact
Personal loans get a personal touch
By implementing an omnichannel contact center designed and engineered by Ai Solution, this global bank increased its loan-conversion rates from 4% to 12%, tripling the previous rate and significantly enhancing customer service.
Our solutions
With Ai Solution’s offerings, you can better anticipate customer needs and respond more swiftly and empathetically, as our solutions blend human expertise with advanced digital technologies.
Cora Customer Support
Enhance self-service, unify omnichannel interactions, and equip agents with the insights they need using our Cora Customer Support solution from Ai Solution.
Experience transformation
Enhance both customer interactions with your brand and agents' interactions with customers through our research-driven design methodology, streamlining your sales and service processes with Ai Solution.
Collections
By employing a personalized collections strategy, omnichannel outreach, integrated self-service, and seamless payment options, Ai Solution maximizes value for our clients.
Work-from-home enablement
Enhance endpoint security, control, and governance in the digital workplace with Ai Solution's suite of secure, cloud-based solutions and pretrained artificial intelligence (AI) accelerators.
Self-serve enablement and optimization
From online portals to generative AI solutions that provide exceptionally human interactions, Ai Solution empowers your customers and reduces friction with our tailored self-service offerings.
Workforce management
Handle demand fluctuations effectively with Ai Solution’s analytics solutions for predicting staffing needs and robotic process automation to enhance capacity.
Why Ai Solutions
As a leader in customer care, Ai Solution delivers comprehensive transformation through operational excellence and technology accelerators, creating a customer-centric experience while reducing service costs.
An AI-driven repair solution for Amazon device owners
Amazon partnered with Ai Solution, utilizing our Cora ContactUs.ai CXM framework to develop a comprehensive solution for out-of-warranty Amazon devices.
Enhancing experiences for all with generative AI
Discover how a global media and entertainment company leveraged generative AI to transform data into insights, empowering employees to provide improved service to their customers.
Banking on process mining for a better customer experience
Discover how a leading financial organization leveraged our process mining expertise to enhance the customer experience in personal banking and mortgage applications
