AI Solution Technologies
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CRM & Enterprise Solutions

Every CRM & Enterprise Solutions service AI Solution Technologies delivers, within the Enterprise Platforms & Integration practice.

Book a scoping call →See how it runs
Salesforce, MuleSoft, ServiceNow and AWS implementationCustomer 360 and pipeline analyticsPayroll data assessment, award analysisAPI-led integration architecture
BUILT ON
MicrosoftAzureAWSGoogle CloudDatabricksSnowflake

The problems CRM & Enterprise Solutions exists to solve

Customer information fragmented across disconnected systems
Pipeline and service reporting that leadership does not trust
Enterprise platforms that do not talk to each other
Historical compliance exposure in payroll or entitlements
Discuss your challenges

What is CRM & Enterprise Solutions?

Every CRM & Enterprise Solutions service AI Solution Technologies delivers, within the Enterprise Platforms & Integration practice.

SENIOR-LED

Assessment and solution design

A single trusted view of the customer

PRODUCTION-READY

Configuration, customisation and workflow implementation

Reporting leadership acts on

KPI-DEFINED

Data migration and reconciliation

Systems that exchange data reliably

Get a free
discovery sprint

Before you commit, we help you confirm the use case, check data readiness, define the KPI, and work out which CRM & Enterprise Solutions services actually fit the problem you have.

For a limited number of teams each quarter, we run the full sprint free of charge.

Claim a free sprintTrusted by data leaders
across industries
STAGE DELIVERY7
  1. DiscoverUnderstand your challenges and opportunities
  2. AssessEvaluate data readiness and current state
  3. DefineDefine KPIs, scope and success metrics
  4. Deliver valuePrototype, validate and deliver quick wins
  • No commitmentExplore the value, risk-free.
  • Focused outcomesWe define impact, KPIs and success.
  • Fast & collaborativeDelivered by experts, built for your team.

How CRM & Enterprise Solutions runs

01
Confirm objectives, stakeholders, constraints and success measures
Review current systems, data, controls and delivery readiness
Prepare the target design, backlog, governance and implementation plan
Test the priority requirements through a prototype, pilot or controlled design review
Configure, integrate, test and deploy the approved solution
Train users, transfer knowledge and establish operating procedures
Monitor adoption, performance, cost, quality and improvement opportunities
KEY CAPABILITIES

What we bring to CRM & Enterprise Solutions

  1. 01Salesforce, MuleSoft, ServiceNow and AWS implementation experience
  2. 02Customer 360 and pipeline analytics
  3. 03Payroll data assessment, award analysis and remediation calculation
  4. 04API-led integration architecture
  5. 05Managed support after implementation

What you get, and what follows

A complete CRM & Enterprise Solutions foundation that drives clarity, control and confidence across your organisation.

DELIVERABLESEverything we deliver to build a strong, governed CRM & Enterprise Solutions capability.
  • Assessment and solution design
  • Configuration, customisation and workflow implementation
  • Data migration and reconciliation
  • Integration with connected systems
  • Analytics and reporting layer
  • Training, support and optimisation
BUSINESS OUTCOMESThe outcomes you achieve, and the impact that follows.
  • A single trusted view of the customer
  • Reporting leadership acts on
  • Systems that exchange data reliably
  • Compliance exposure quantified and remediated
  • A platform that supports automation and AI
Book a scoping call
  • No obligationYou keep the written summary either way
  • Tailored to youFocused on your data, priorities and goals
  • Expert-ledDelivered by specialists with real-world experience

The services inside CRM & Enterprise Solutions

CRM Analytics & ReportingCustomer 360, pipeline, service and marketing analytics built on CRM data with executive reporting.Salesforce Implementation & IntegrationConsulting, configuration, automation, integration and support across Sales Cloud, Service Cloud and Experience Cloud.MuleSoft & ServiceNow IntegrationAPI-led integration and workflow integration using MuleSoft and ServiceNow across the enterprise estate.AWS Enterprise SolutionsSolution architecture, migration, modernisation and managed support on Amazon Web Services.Payroll Compliance & RemediationPayroll data assessment, award and entitlement analysis, historical review, remediation calculation and ongoing monitoring.
INVESTMENT & DELIVERY

How we engage on
CRM & Enterprise Solutions

A proven delivery approach that is transparent, flexible and built to deliver lasting value.

DELIVERY MODELSFixed price or milestone basedMilestone based, or time and materials for evolving scopeDelivered by a senior-led Australian team across 7 stages, from discovery through to optimisation.
WHO THIS IS FOR
  • Banks, insurers, superannuation funds and professional-services firms
  • Retail, property and logistics operators
  • Large enterprises and mid-market organisations undergoing modernisation
  • Construction, engineering and infrastructure contractors
Get a fixed-scope estimate Ask a question first
  • Clear from the startScope, timeline and price confirmed up front
  • No surprisesTransparent approach at every stage
  • Senior-led deliveryExperienced team focused on your outcomes
OUR CUSTOMERS

What our customers say

Real feedback from the organisations we build with — what changed, in their words.

All customer stories
Reconciliation that took our team nine days now closes in three — with a full audit trail on every match. It changed how the board sees AI.
Finance ManagerGCC Construction Group, Dubai
Site teams stopped digging through folders. They ask the assistant, they get the clause with a citation, and they move on.
Project DirectorTier-One Contractor, Sydney
The anomaly models flag outliers the week they appear, not at quarter-end. We stopped two overruns before they hit the P&L.
Commercial DirectorProperty Developer, Dubai

Our partnerships with
industry leaders

MicrosoftSolutions Partner
Google CloudPartner
SalesforcePARTNER
AWSpartner
network
ELSEWHERE IN THIS PRACTICE

Elsewhere in
Enterprise Platforms & Integration

View the whole Enterprise Platforms & Integration practice
Microsoft Business Applications3 services in this discipline.Explore
Enterprise Integration6 services in this discipline.Explore
Not sure where your problem sits? The whole Enterprise Platforms & Integration practice
We will tell you which discipline actually owns it

Scope CRM & Enterprise Solutions
in one call

Tell us the problem. We'll tell you which of our CRM & Enterprise Solutions services fit — and exactly how we'd deliver them.

Book your free scoping call+61 466 558 862
  • NSW GovernmentICT Services Scheme
  • ICN GatewayPremium Member
  • ISO 27001Certification in progress
  • 30 minutesFocused expert session
  • Clear next stepsA practical plan for your organisation
  • No obligationYou decide what's right for you
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