Agentic AI & Intelligent Automation
Integration of agents with Power Automate, Logic Apps, Temporal or equivalent orchestration platforms so agents operate inside existing process infrastructure.
Fixed price or milestone basedDELIVERY MODEL
The problems this practice exists to solve
Knowledge work absorbing skilled staff time on repeatable tasks
AI pilots that impress in demonstration but never reach production
No safe way to let an AI system take an action rather than suggest one
Automation that breaks whenever an underlying system changes
4 specialist areas
Pick the one that matches your problem, or search the full list below.Agent Design & BuildAgent design specification covering role, scope, autonomy tier and permitted actionsPackaged Departmental AgentsConfigured agent deployed into the client's environmentAgentOpsInstrumentation and telemetry across the agent estateBusiness Process AutomationProcess assessment and automation opportunity map
Every service in this practice
Every service, grouped by sub-practice
Workflow-Engine Integration›Integration of agents with Power Automate, Logic Apps, Temporal or equivalent orchestration platforms so agents operate inside existing process infrastructure.Tool-Use & Function-Calling Design›Definition of the tool surface an agent may call, with schemas, validation, rate limits and failure handling.Task-Agent Development›Build of a single-purpose agent that completes one well-defined task reliably and hands back to a human or another system.Role-Owning Agent Development›Build of an agent that owns a persistent business outcome rather than a single task, with memory, context and accountability for a defined scope of work.Multi-Agent Orchestration›Design and implementation of systems where several specialised agents collaborate, delegate and hand off work under a supervising controller.Model Context Protocol (MCP) Server Development›Build of MCP servers that expose enterprise systems, data and tools to AI agents through a standard, governed interface.MCP Tool & Connector Development›Development of individual tools and connectors that give agents controlled access to specific applications, databases and services.Legacy RPA-to-Agent Migration›Assessment and migration of brittle robotic process automation into resilient agent-based automation, retiring screen-scraping dependencies.Intelligent Automation›Automation of end-to-end business processes combining workflow orchestration, document intelligence, decisioning and human approval.Human-in-the-Loop Approval Gate Design›Design of the points at which a human must review, approve or reject agent actions, and the interface through which they do it.Governed Write-Back Engine›Controlled, auditable write access from agents into ERP, CRM, HR, finance and banking systems, with approval gates and full transaction logging.AI Pods›A dedicated, cross-functional pod of AI engineers, data engineers and a solution architect assigned to a client on a monthly capacity basis.AI Agents, Workflows & Agentic Operations›Implementation of production agent workflows integrated with enterprise systems, including orchestration, monitoring and operational handover.Agent-to-Agent (A2A) Protocol Implementation›Implementation of standardised agent-to-agent communication so that agents built by different teams or vendors can interoperate safely.Agentic AI & Automation›Design and delivery of autonomous and semi-autonomous AI systems that execute multi-step business processes under defined oversight.Agent Use-Case Discovery & Prioritisation›Structured identification and scoring of candidate agent use cases by value, feasibility, data readiness and risk exposure.Agent State & Session Management›Implementation of durable state so long-running agent processes survive interruption, restart and handover.Agent Simulation & Sandbox Environments›Isolated environments where agents can be tested against realistic data and systems before being given production access.Agent Registry Design›The catalogue that records every agent, its owner, its permissions, its version and its operating status – the control point for an agent estate.Agent Planning & Reasoning Design›Design of how an agent decomposes a goal into steps, selects tools, evaluates progress and recovers from failure.Agent Memory Architecture›Design of short-term, long-term and episodic memory so an agent retains relevant context across sessions without accumulating risk.Agent Escalation & Fallback Design›Definition of what an agent does when it is uncertain, blocked or out of scope, including escalation routing and safe degradation.Agent Design & Blueprinting›Specification of each agent's role, scope, permitted actions, autonomy tier, escalation paths and success measures before development begins.
Workflow-Engine Integration›Integration of agents with Power Automate, Logic Apps, Temporal or equivalent orchestration platforms so agents operate inside existing process infrastructure.Tool-Use & Function-Calling Design›Definition of the tool surface an agent may call, with schemas, validation, rate limits and failure handling.Task-Agent Development›Build of a single-purpose agent that completes one well-defined task reliably and hands back to a human or another system.Role-Owning Agent Development›Build of an agent that owns a persistent business outcome rather than a single task, with memory, context and accountability for a defined scope of work.Multi-Agent Orchestration›Design and implementation of systems where several specialised agents collaborate, delegate and hand off work under a supervising controller.Model Context Protocol (MCP) Server Development›Build of MCP servers that expose enterprise systems, data and tools to AI agents through a standard, governed interface.MCP Tool & Connector Development›Development of individual tools and connectors that give agents controlled access to specific applications, databases and services.Legacy RPA-to-Agent Migration›Assessment and migration of brittle robotic process automation into resilient agent-based automation, retiring screen-scraping dependencies.Intelligent Automation›Automation of end-to-end business processes combining workflow orchestration, document intelligence, decisioning and human approval.Human-in-the-Loop Approval Gate Design›Design of the points at which a human must review, approve or reject agent actions, and the interface through which they do it.Governed Write-Back Engine›Controlled, auditable write access from agents into ERP, CRM, HR, finance and banking systems, with approval gates and full transaction logging.AI Pods›A dedicated, cross-functional pod of AI engineers, data engineers and a solution architect assigned to a client on a monthly capacity basis.AI Agents, Workflows & Agentic Operations›Implementation of production agent workflows integrated with enterprise systems, including orchestration, monitoring and operational handover.Agent-to-Agent (A2A) Protocol Implementation›Implementation of standardised agent-to-agent communication so that agents built by different teams or vendors can interoperate safely.Agentic AI & Automation›Design and delivery of autonomous and semi-autonomous AI systems that execute multi-step business processes under defined oversight.Agent Use-Case Discovery & Prioritisation›Structured identification and scoring of candidate agent use cases by value, feasibility, data readiness and risk exposure.Agent State & Session Management›Implementation of durable state so long-running agent processes survive interruption, restart and handover.Agent Simulation & Sandbox Environments›Isolated environments where agents can be tested against realistic data and systems before being given production access.Agent Registry Design›The catalogue that records every agent, its owner, its permissions, its version and its operating status – the control point for an agent estate.Agent Planning & Reasoning Design›Design of how an agent decomposes a goal into steps, selects tools, evaluates progress and recovers from failure.Agent Memory Architecture›Design of short-term, long-term and episodic memory so an agent retains relevant context across sessions without accumulating risk.Agent Escalation & Fallback Design›Definition of what an agent does when it is uncertain, blocked or out of scope, including escalation routing and safe degradation.Agent Design & Blueprinting›Specification of each agent's role, scope, permitted actions, autonomy tier, escalation paths and success measures before development begins.
Accounts Payable & Receivable Agent›A configured agent that processes invoices, matches them to purchase orders and receipts, routes exceptions and prepares payment runs for approval.Financial Reconciliation Agent›A configured agent that reconciles ledgers, bank feeds and subsidiary systems, explains variances and escalates unresolved items.Month-End Close Agent›A configured agent that runs the close checklist, chases outstanding items, prepares journals for approval and reports close status daily.Expense & Audit Agent›A configured agent that reviews expense claims against policy, flags anomalies and assembles evidence packs for audit.Recruitment Screening Agent›A configured agent that screens applications against role criteria, produces shortlists with reasoning, and schedules interviews.Employee Onboarding Agent›A configured agent that coordinates onboarding tasks across HR, IT and facilities, chases owners and reports readiness by start date.HR Service-Desk Agent›A configured agent that answers employee policy and entitlement questions from approved sources, and raises cases where a human is required.Supplier Onboarding Agent›A configured agent that collects supplier documentation, runs compliance checks, and progresses onboarding to approval.Contract Review Agent›A configured agent that reviews contracts against a clause playbook, flags deviations and drafts suggested positions for legal review.Purchase-Approval Agent›A configured agent that validates purchase requests against budget, policy and preferred suppliers, then routes for approval.Lead Qualification Agent›A configured agent that researches inbound leads, scores them against the ideal customer profile and prepares the first-call brief.CRM Hygiene Agent›A configured agent that detects and corrects duplicate, stale and incomplete CRM records, and enriches accounts from approved sources.Proposal & Quote Agent›A configured agent that assembles proposals and quotes from an approved content library, prices them to policy and routes for approval.Ticket Triage Agent›A configured agent that classifies, prioritises and routes incoming service tickets, and resolves common requests end to end.Complaint Routing Agent›A configured agent that assesses complaints for severity and regulatory implication, routes them correctly and tracks resolution against service standards.Knowledge Retrieval Agent›A configured agent that answers staff questions from approved internal sources with citations and respects each user's access permissions.Compliance Monitoring Agent›A configured agent that monitors transactions, communications or processes against defined compliance rules and raises exceptions with evidence.PMO & Project Reporting Agent›A configured agent that assembles project status from source systems, identifies slippage and drafts the reporting pack for the project board.Tender & Bid Response Agent›A configured agent that parses tender documents, maps requirements to an approved answer library and drafts compliant responses for review.Data Analysis & Reporting Agent›A configured agent that answers analytical questions against governed data, shows its working and produces the supporting visualisation.IT Service-Desk Agent›A configured agent that handles password, access, provisioning and common fault requests, and escalates with full diagnostic context.Software Engineering Agent›A configured agent that performs code review, generates tests, drafts documentation and assists with migration and refactoring under human approval.
Accounts Payable & Receivable Agent›A configured agent that processes invoices, matches them to purchase orders and receipts, routes exceptions and prepares payment runs for approval.Financial Reconciliation Agent›A configured agent that reconciles ledgers, bank feeds and subsidiary systems, explains variances and escalates unresolved items.Month-End Close Agent›A configured agent that runs the close checklist, chases outstanding items, prepares journals for approval and reports close status daily.Expense & Audit Agent›A configured agent that reviews expense claims against policy, flags anomalies and assembles evidence packs for audit.Recruitment Screening Agent›A configured agent that screens applications against role criteria, produces shortlists with reasoning, and schedules interviews.Employee Onboarding Agent›A configured agent that coordinates onboarding tasks across HR, IT and facilities, chases owners and reports readiness by start date.HR Service-Desk Agent›A configured agent that answers employee policy and entitlement questions from approved sources, and raises cases where a human is required.Supplier Onboarding Agent›A configured agent that collects supplier documentation, runs compliance checks, and progresses onboarding to approval.Contract Review Agent›A configured agent that reviews contracts against a clause playbook, flags deviations and drafts suggested positions for legal review.Purchase-Approval Agent›A configured agent that validates purchase requests against budget, policy and preferred suppliers, then routes for approval.Lead Qualification Agent›A configured agent that researches inbound leads, scores them against the ideal customer profile and prepares the first-call brief.CRM Hygiene Agent›A configured agent that detects and corrects duplicate, stale and incomplete CRM records, and enriches accounts from approved sources.Proposal & Quote Agent›A configured agent that assembles proposals and quotes from an approved content library, prices them to policy and routes for approval.Ticket Triage Agent›A configured agent that classifies, prioritises and routes incoming service tickets, and resolves common requests end to end.Complaint Routing Agent›A configured agent that assesses complaints for severity and regulatory implication, routes them correctly and tracks resolution against service standards.Knowledge Retrieval Agent›A configured agent that answers staff questions from approved internal sources with citations and respects each user's access permissions.Compliance Monitoring Agent›A configured agent that monitors transactions, communications or processes against defined compliance rules and raises exceptions with evidence.PMO & Project Reporting Agent›A configured agent that assembles project status from source systems, identifies slippage and drafts the reporting pack for the project board.Tender & Bid Response Agent›A configured agent that parses tender documents, maps requirements to an approved answer library and drafts compliant responses for review.Data Analysis & Reporting Agent›A configured agent that answers analytical questions against governed data, shows its working and produces the supporting visualisation.IT Service-Desk Agent›A configured agent that handles password, access, provisioning and common fault requests, and escalates with full diagnostic context.Software Engineering Agent›A configured agent that performs code review, generates tests, drafts documentation and assists with migration and refactoring under human approval.
Agent Observability & Tracing›Instrumentation that records every agent decision, tool call and action so behaviour can be reconstructed and explained after the fact.Agent Evaluation Harness›A repeatable test framework measuring task success rate, action accuracy, escalation rate and cost per outcome against golden datasets.Agent Regression Testing›Automated testing that detects behavioural drift when a model, prompt, tool or data source changes.Agent Performance Benchmarking›Comparative measurement of agent performance against human baselines and against alternative model or design choices.Agent Cost Management & Token FinOps›Monitoring and optimisation of inference, tool and infrastructure cost per agent and per outcome, with budget alerting.Agent Version Management & Rollback›Controlled release, versioning and rapid rollback of agents, prompts and tool definitions.Agent Incident Response›Defined procedures, tooling and on-call arrangements for agent malfunction, unsafe output or unauthorised action.Agent SLA Definition & Reporting›Agreement and reporting of service levels for agent availability, accuracy, escalation rate and resolution time.Outcome-Based / Results-as-a-Service Metering›The measurement and billing infrastructure that allows agent services to be charged per completed outcome rather than per hour or per seat.Agent Decommissioning & Retirement›Controlled withdrawal of an agent from service, including permission revocation, data handling and knowledge transfer.
Agent Observability & Tracing›Instrumentation that records every agent decision, tool call and action so behaviour can be reconstructed and explained after the fact.Agent Evaluation Harness›A repeatable test framework measuring task success rate, action accuracy, escalation rate and cost per outcome against golden datasets.Agent Regression Testing›Automated testing that detects behavioural drift when a model, prompt, tool or data source changes.Agent Performance Benchmarking›Comparative measurement of agent performance against human baselines and against alternative model or design choices.Agent Cost Management & Token FinOps›Monitoring and optimisation of inference, tool and infrastructure cost per agent and per outcome, with budget alerting.Agent Version Management & Rollback›Controlled release, versioning and rapid rollback of agents, prompts and tool definitions.Agent Incident Response›Defined procedures, tooling and on-call arrangements for agent malfunction, unsafe output or unauthorised action.Agent SLA Definition & Reporting›Agreement and reporting of service levels for agent availability, accuracy, escalation rate and resolution time.Outcome-Based / Results-as-a-Service Metering›The measurement and billing infrastructure that allows agent services to be charged per completed outcome rather than per hour or per seat.Agent Decommissioning & Retirement›Controlled withdrawal of an agent from service, including permission revocation, data handling and knowledge transfer.
Back-Office Process Automation›Automation of repetitive administrative processes across finance, HR, procurement and operations.Document Processing›Automated extraction, classification and validation of information from structured and unstructured documents.Invoice Automation›End-to-end automation of invoice capture, coding, matching, approval and posting.Reporting Automation›Automated assembly, validation and distribution of recurring management and regulatory reports.CRM Administration›Ongoing configuration, data hygiene, workflow maintenance and user support for a customer relationship management platform.Customer-Service Workflows›Design and automation of service processes covering intake, triage, resolution, escalation and follow-up.Workflow Optimisation›Analysis and redesign of business workflows to remove handoffs, delays and rework before automation is applied.Process Optimisation›Measurement and improvement of end-to-end process performance using process mining and structured redesign.
Back-Office Process Automation›Automation of repetitive administrative processes across finance, HR, procurement and operations.Document Processing›Automated extraction, classification and validation of information from structured and unstructured documents.Invoice Automation›End-to-end automation of invoice capture, coding, matching, approval and posting.Reporting Automation›Automated assembly, validation and distribution of recurring management and regulatory reports.CRM Administration›Ongoing configuration, data hygiene, workflow maintenance and user support for a customer relationship management platform.Customer-Service Workflows›Design and automation of service processes covering intake, triage, resolution, escalation and follow-up.Workflow Optimisation›Analysis and redesign of business workflows to remove handoffs, delays and rework before automation is applied.Process Optimisation›Measurement and improvement of end-to-end process performance using process mining and structured redesign.
What we deliver
Agent design specification covering role, scope, autonomy tier and permitted actions
Working agent integrated with the client's systems of record
Human approval gates and escalation paths
Full action and decision logging for audit
Evaluation results against agreed success measures
Operational runbook and knowledge transfer
The outcomes that follow
Work completed rather than merely recommended
Skilled staff time returned to higher-value activity
Consistent, logged and reviewable execution
A bounded, governable footprint rather than uncontrolled autonomy
A repeatable pattern that can be extended to the next process
How every engagement runs
01Discoverconfirm objectives, stakeholders, constraints and success measures
02Assessreview current systems, data, controls and delivery readiness
03Designprepare the target design, backlog, governance and implementation plan
04Validatetest the priority requirements through a prototype, pilot or controlled design review
05Implementconfigure, integrate, test and deploy the approved solution
06Enabletrain users, transfer knowledge and establish operating procedures
07Optimisemonitor adoption, performance, cost, quality and improvement opportunities
BUILT FORBanks, insurers, superannuation funds and professional-services firmsGovernment agencies and regulated public-sector bodiesConstruction, engineering and infrastructure contractorsLarge enterprises and mid-market organisations undergoing modernisation
OUR CUSTOMERS
What our customers say
Real feedback from the organisations we build with — what changed, in their words.
All customer stories
Reconciliation that took our team nine days now closes in three — with a full audit trail on every match. It changed how the board sees AI.
Site teams stopped digging through folders. They ask the assistant, they get the clause with a citation, and they move on.
The anomaly models flag outliers the week they appear, not at quarter-end. We stopped two overruns before they hit the P&L.
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