SENIOR-LED
Retrieval and context architecture design
Materially higher answer accuracy on the tasks that matter
The problems Conversational & Voice AI exists to solve
Answer quality that varies unpredictably between users and questions
Prompts managed as untracked text scattered across teams
Retrieval that returns plausible but irrelevant evidence
Running cost rising faster than measured benefit
30 minutes · a senior architect, not a salesperson
WHAT IT IS
What is Conversational & Voice AI?
Design and delivery of voice and conversational interfaces integrated with enterprise systems and human handover.
Scoped against your data, not a template
Get a free
discovery sprint
Before you commit, we help you confirm the use case, check data readiness, define the KPI, and map what Conversational & Voice AI could deliver for your organisation.
For a limited number of teams each quarter, we run the full sprint free of charge.
Claim a free sprintTrusted by data leaders
across industries
LIMITED SLOTS AVAILABLE17 of 25 free sprints filled8 remaining
- DiscoverUnderstand your challenges and opportunities
- AssessEvaluate data readiness and current state
- DefineDefine KPIs, scope and success metrics
- Deliver valuePrototype, validate and deliver quick wins
- No commitmentExplore the value, risk-free.
- Focused outcomesWe define impact, KPIs and success.
- Fast & collaborativeDelivered by experts, built for your team.
How Conversational & Voice AI runs
01
Confirm objectives, stakeholders, constraints and success measures
Review current systems, data, controls and delivery readiness
Prepare the target design, backlog, governance and implementation plan
Test the priority requirements through a prototype, pilot or controlled design review
Configure, integrate, test and deploy the approved solution
Train users, transfer knowledge and establish operating procedures
Monitor adoption, performance, cost, quality and improvement opportunities
7 stages · senior-led · first value inside 30 days
What we bring to Conversational & Voice AI
- 01Retrieval engineering including chunking, hybrid search and re-ranking
- 02Prompt and context management as controlled assets
- 03Model benchmarking against real client tasks, not public leaderboards
- 04Bilingual and multilingual evaluation capability
- 05Cost engineering across model routing, caching and quotas
Tell us the outcome you want, we will tell you what it takes
BENEFITS
What you get, and what follows
A complete Conversational & Voice AI foundation that drives clarity, control and confidence across your organisation.
DELIVERABLESEverything we deliver to build a strong, governed Conversational & Voice AI capability.
- Retrieval and context architecture design
- Versioned prompt library with evaluation results
- Model selection analysis against the client's tasks and constraints
- Cost model with optimisation recommendations
- Evaluation framework and baseline scores
- Engineering documentation and knowledge transfer
BUSINESS OUTCOMESThe outcomes you achieve, and the impact that follows.
- Materially higher answer accuracy on the tasks that matter
- Predictable, attributable running cost
- Changes released with evidence rather than by assumption
- Reduced dependency on any single model provider
- An engineering practice the client's own team can maintain
- No obligationYou keep the written summary either way
- Tailored to youFocused on your data, priorities and goals
- Expert-ledDelivered by specialists with real-world experience
INVESTMENT & DELIVERYHow we engage on
How we engage on
Conversational & Voice AI
A proven delivery approach that is transparent, flexible and built to deliver lasting value.
DELIVERY MODELMilestone based, or time and materials for evolving scopeDelivered by a senior-led Australian team across 7 stages, from discovery through to optimisation.
WHO THIS IS FOR
- Banks, insurers, superannuation funds and professional-services firms
- Government agencies and regulated public-sector bodies
- Large enterprises and mid-market organisations undergoing modernisation
- Utilities, energy and resources operators
- Clear from the startScope, timeline and price confirmed up front
- No surprisesTransparent approach at every stage
- Senior-led deliveryExperienced team focused on your outcomes
OUR CUSTOMERS
What our customers say
Real feedback from the organisations we build with — what changed, in their words.
All customer stories
Reconciliation that took our team nine days now closes in three — with a full audit trail on every match. It changed how the board sees AI.
Site teams stopped digging through folders. They ask the assistant, they get the clause with a citation, and they move on.
The anomaly models flag outliers the week they appear, not at quarter-end. We stopped two overruns before they hit the P&L.
Our partnerships with
industry leaders
MicrosoftSolutions Partner
Google CloudPartner
PARTNER
partnernetwork
Scope Conversational & Voice AI
in one call
Thirty minutes with a senior architect, not a salesperson. You leave with a candid read on where Conversational & Voice AI fits, what it would take, and a written summary you keep — whether or not we work together.
- NSW GovernmentICT Services Scheme
- ICN GatewayPremium Member
- ISO 27001Certification in progress
- 30 minutesFocused expert session
- Clear next stepsA practical plan for your organisation
- No obligationYou decide what's right for you