The problems Customer Analytics exists to solve.
Reports that disagree with each other
Executives relying on manually assembled spreadsheets
Dashboards built once and never opened again
Analysts consumed by report requests rather than analysis
What is Customer Analytics?
SENIOR-LEDSemantic model with certified measures
PRODUCTION-READYReport and dashboard suite built to agreed definitions
KPI-DEFINEDWorkspace, security and lifecycle configuration
Get a free discovery sprint
Before you commit, we help you confirm the use case, check data readiness, define the KPI, and map what Customer Analytics could deliver for your organisation.
For a limited number of teams each quarter, we run the full sprint free of charge.
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How Customer Analytics runs.
01
Confirm objectives, stakeholders, constraints and success measures
Review current systems, data, controls and delivery readiness
Prepare the target design, backlog, governance and implementation plan
Test the priority requirements through a prototype, pilot or controlled design review
Configure, integrate, test and deploy the approved solution
Train users, transfer knowledge and establish operating procedures
Monitor adoption, performance, cost, quality and improvement opportunities
What we bring to Customer Analytics.
- 01Power BI implementation and semantic modelling depth
- 02Industry-specific reporting models for finance and construction
- 03Governance that allows self-service without chaos
- 04Performance engineering for large models
- 05Adoption design so reporting is actually used
What you get, and what follows
DELIVERABLESSemantic model with certified measuresReport and dashboard suite built to agreed definitionsWorkspace, security and lifecycle configurationPerformance tuning and refresh designUser training and adoption supportDocumentation and handover
BUSINESS OUTCOMESOne agreed set of numbers across the organisationExecutives with reporting they trust and useAnalyst time returned to analysisFaster reporting cycles with less manual effortA platform that extends to new questions
How we engage on Customer Analytics.
INDICATIVE VALUEA$60,000 – A$250,000A guide only. The scoping call confirms the range for your environment, data and compliance obligations before anything is committed.
DELIVERY MODELFixed price or milestone basedDelivered by a senior-led Australian team across 7 stages, from discovery through to optimisation.Discuss scope and timing ›
WHO THIS IS FOR
- Banks, insurers, superannuation funds and professional-services firms
- Construction, engineering and infrastructure contractors
- Government agencies and regulated public-sector bodies
- Retail, property and logistics operators
What our customers say.
All customer stories"Reconciliation that took our team nine days now closes in three — with a full audit trail on every match. It changed how the board sees AI.
Finance ManagerGCC Construction Group, Dubai
Finance ManagerGCC Construction Group, Dubai"Site teams stopped digging through folders. They ask the assistant, they get the clause with a citation, and they move on.
Project DirectorTier-One Contractor, Sydney
Project DirectorTier-One Contractor, Sydney"The anomaly models flag outliers the week they appear, not at quarter-end. We stopped two overruns before they hit the P&L.
Commercial DirectorProperty Developer, Dubai
Commercial DirectorProperty Developer, Dubai"Seven subsidiaries of spreadsheets became one governed reporting platform. The executive finally trusts the numbers on the screen.
Group CFOInfrastructure Holding, Riyadh
Group CFOInfrastructure Holding, RiyadhOur partnerships with
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