1. Overview
This Refund & Cancellation Policy explains how AI Solution Technologies Pty Ltd (“AI Solution Technologies”, “we”, “us” or “our”) handles cancellations and refunds for the consulting, data, analytics, artificial intelligence, cloud and software development services we provide (“Services”). It applies together with our Terms & Conditions and any applicable Services Agreement, proposal, statement of work or order form (a “Services Agreement”).
2. Nature of our Services
Our Services are predominantly professional, project-based and delivered under a Services Agreement. They are typically bespoke and involve the commitment of specialist personnel and resources. As a result, the fees, milestones, cancellation terms and any refund arrangements applicable to a particular engagement are primarily governed by the relevant Services Agreement.
3. Your rights under the Australian Consumer Law
Nothing in this Policy limits or excludes any rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other applicable law. Where the Australian Consumer Law applies, our Services come with guarantees that cannot be excluded, including a guarantee that Services will be provided with due care and skill and will be fit for any specified purpose. If we fail to meet a consumer guarantee, you may be entitled to a remedy, such as having the Services re-supplied or, in the case of a major failure, obtaining a refund for the unused portion of the Services.
4. Cancellation by you
Subject to your Services Agreement:
- Before work commences if you cancel an engagement before we begin work, you will generally be entitled to a refund of any prepaid fees, less any non-recoverable third-party costs and reasonable costs already incurred by us in preparation.
- After work commences if you cancel an engagement after work has commenced, you will remain liable for Services performed and expenses reasonably incurred up to the effective date of cancellation, including work in progress and non-cancellable commitments. Any prepaid fees exceeding those amounts will be refunded.
- Notice cancellation requests must be made in writing to us using the contact details below and take effect from the date we receive them (or a later date you specify).
5. Cancellation by us
We may cancel or suspend an engagement where you materially breach the Services Agreement or these terms (including non-payment), where continuing would be unlawful, or where circumstances beyond our reasonable control prevent performance. Where we cancel other than for your breach, we will refund prepaid fees for Services not yet performed.
6. Fixed-fee, milestone and subscription arrangements
Where Services are provided on a fixed-fee or milestone basis, fees become payable as each milestone or deliverable is completed and are generally non-refundable once the relevant milestone has been accepted or delivered. Where Services are provided on a recurring or subscription basis (for example, managed services or support), you may cancel in accordance with the notice period in your Services Agreement; fees for the current billing period are generally non-refundable unless required by law.
7. Non-refundable items
Except where required by law, the following are non-refundable:
- Services already performed and deliverables already accepted;
- third-party licences, subscriptions, cloud consumption and fees paid to third parties on your behalf that are non-recoverable;
- costs and expenses reasonably incurred by us prior to cancellation; and
- bespoke work developed to your specifications that has commenced.
8. How to request a refund
To request a refund, please contact us in writing at info@aisolutiontechnologies.com with your name, the relevant Services Agreement or invoice reference, and the reason for your request. We will acknowledge your request and aim to assess it within 10 business days. Approved refunds will be made using the original payment method where practicable, within a reasonable period.
9. Disputes
If you are dissatisfied with our Services or a refund decision, please contact us first so we can try to resolve the matter. Any dispute will be handled in accordance with the dispute resolution provisions of our Terms & Conditions and applicable law.
10. Changes to this Policy
We may update this Refund & Cancellation Policy from time to time. The current version will always be available on our website. This Policy is effective from 1 January 2026.
Contact Us
For any questions about cancellations or refunds, please contact us using the details below.
AI Solution Technologies Pty Ltd
Attention: Privacy Officer
33 East Street, Granville, Sydney, NSW 2142, Australia
Email: info@aisolutiontechnologies.com
Phone: +61 466 558 862
Web: aisolutiontechnologies.com