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Agent Design & Build

Every Agent Design & Build service AI Solution Technologies delivers, within the Agentic AI & Intelligent Automation practice.

Book a scoping call →See how it runs

Agent architecture with governed write accessMulti-agent orchestration and tool integrationPermission-aware retrieval respecting existing access controlsApproval, escalation and containment design

BUILT ON

The problems Agent Design & Build exists to solve

Knowledge work absorbing skilled staff time on repeatable tasks

AI pilots that impress in demonstration but never reach production

No safe way to let an AI system take an action rather than suggest one

Automation that breaks whenever an underlying system changes

Discuss your challenges

What is Agent Design & Build?

Every Agent Design & Build service AI Solution Technologies delivers, within the Agentic AI & Intelligent Automation practice.

SENIOR-LED

Agent design specification covering role, scope, autonomy tier and permitted actions

Work completed rather than merely recommended

PRODUCTION-READY

Working agent integrated with the client's systems of record

Skilled staff time returned to higher-value activity

KPI-DEFINED

Human approval gates and escalation paths

Consistent, logged and reviewable execution

Get a free
discovery sprint

Before you commit, we help you confirm the use case, check data readiness, define the KPI, and work out which Agent Design & Build services actually fit the problem you have.

For a limited number of teams each quarter, we run the full sprint free of charge.

Claim a free sprintTrusted by data leaders
across industries

STAGE DELIVERY7

DiscoverUnderstand your challenges and opportunities
AssessEvaluate data readiness and current state
DefineDefine KPIs, scope and success metrics
Deliver valuePrototype, validate and deliver quick wins

No commitmentExplore the value, risk-free.
Focused outcomesWe define impact, KPIs and success.
Fast & collaborativeDelivered by experts, built for your team.

How Agent Design & Build runs

Confirm objectives, stakeholders, constraints and success measures

Review current systems, data, controls and delivery readiness

Prepare the target design, backlog, governance and implementation plan

Test the priority requirements through a prototype, pilot or controlled design review

Configure, integrate, test and deploy the approved solution

Train users, transfer knowledge and establish operating procedures

Monitor adoption, performance, cost, quality and improvement opportunities

KEY CAPABILITIES

What we bring to Agent Design & Build

01Agent architecture with governed write access to enterprise systems
02Multi-agent orchestration and tool integration
03Permission-aware retrieval respecting existing access controls
04Approval, escalation and containment design
05Evaluation, monitoring and cost control from day one

What you get, and what follows

A complete Agent Design & Build foundation that drives clarity, control and confidence across your organisation.

DELIVERABLESEverything we deliver to build a strong, governed Agent Design & Build capability.

Agent design specification covering role, scope, autonomy tier and permitted actions
Working agent integrated with the client's systems of record
Human approval gates and escalation paths
Full action and decision logging for audit
Evaluation results against agreed success measures
Operational runbook and knowledge transfer

BUSINESS OUTCOMESThe outcomes you achieve, and the impact that follows.

Work completed rather than merely recommended
Skilled staff time returned to higher-value activity
Consistent, logged and reviewable execution
A bounded, governable footprint rather than uncontrolled autonomy
A repeatable pattern that can be extended to the next process

Book a scoping call

No obligationYou keep the written summary either way
Tailored to youFocused on your data, priorities and goals
Expert-ledDelivered by specialists with real-world experience

The services inside Agent Design & Build

Workflow-Engine IntegrationIntegration of agents with Power Automate, Logic Apps, Temporal or equivalent orchestration platforms so agents operate inside existing process infrastructure.Tool-Use & Function-Calling DesignDefinition of the tool surface an agent may call, with schemas, validation, rate limits and failure handling.Task-Agent DevelopmentBuild of a single-purpose agent that completes one well-defined task reliably and hands back to a human or another system.Role-Owning Agent DevelopmentBuild of an agent that owns a persistent business outcome rather than a single task, with memory, context and accountability for a defined scope of work.Multi-Agent OrchestrationDesign and implementation of systems where several specialised agents collaborate, delegate and hand off work under a supervising controller.Model Context Protocol (MCP) Server DevelopmentBuild of MCP servers that expose enterprise systems, data and tools to AI agents through a standard, governed interface.MCP Tool & Connector DevelopmentDevelopment of individual tools and connectors that give agents controlled access to specific applications, databases and services.Legacy RPA-to-Agent MigrationAssessment and migration of brittle robotic process automation into resilient agent-based automation, retiring screen-scraping dependencies.Intelligent AutomationAutomation of end-to-end business processes combining workflow orchestration, document intelligence, decisioning and human approval.Human-in-the-Loop Approval Gate DesignDesign of the points at which a human must review, approve or reject agent actions, and the interface through which they do it.Governed Write-Back EngineControlled, auditable write access from agents into ERP, CRM, HR, finance and banking systems, with approval gates and full transaction logging.AI PodsA dedicated, cross-functional pod of AI engineers, data engineers and a solution architect assigned to a client on a monthly capacity basis.AI Agents, Workflows & Agentic OperationsImplementation of production agent workflows integrated with enterprise systems, including orchestration, monitoring and operational handover.Agent-to-Agent (A2A) Protocol ImplementationImplementation of standardised agent-to-agent communication so that agents built by different teams or vendors can interoperate safely.Agentic AI & AutomationDesign and delivery of autonomous and semi-autonomous AI systems that execute multi-step business processes under defined oversight.Agent Use-Case Discovery & PrioritisationStructured identification and scoring of candidate agent use cases by value, feasibility, data readiness and risk exposure.Agent State & Session ManagementImplementation of durable state so long-running agent processes survive interruption, restart and handover.Agent Simulation & Sandbox EnvironmentsIsolated environments where agents can be tested against realistic data and systems before being given production access.Agent Registry DesignThe catalogue that records every agent, its owner, its permissions, its version and its operating status – the control point for an agent estate.Agent Planning & Reasoning DesignDesign of how an agent decomposes a goal into steps, selects tools, evaluates progress and recovers from failure.Agent Memory ArchitectureDesign of short-term, long-term and episodic memory so an agent retains relevant context across sessions without accumulating risk.Agent Escalation & Fallback DesignDefinition of what an agent does when it is uncertain, blocked or out of scope, including escalation routing and safe degradation.Agent Design & BlueprintingSpecification of each agent's role, scope, permitted actions, autonomy tier, escalation paths and success measures before development begins.

INVESTMENT & DELIVERY

How we engage on
Agent Design & Build

A proven delivery approach that is transparent, flexible and built to deliver lasting value.

DELIVERY MODELSFixed price or milestone basedMilestone based, or time and materials for evolving scopeManaged-service retainer with agreed service levelsDelivered by a senior-led Australian team across 7 stages, from discovery through to optimisation.

WHO THIS IS FOR