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Agentic AI & Intelligent Automation / SUB-PRACTICE 2.310 NEW FOR 2026-27

AgentOps.

Every AgentOps service AI Solution Technologies delivers — 10 in total, within the Agentic AI & Intelligent Automation practice.

Book a scoping call →See how it runs
End-to-end tracing of agent decisionsAutomated regression detection on model, promptCost attribution by agent, teamVersion control and rapid rollback
BUILT ON
MicrosoftAzureAWSGoogle CloudDatabricksSnowflake

The problems AgentOps exists to solve.

Agents deployed with no ability to explain what they did or why
Behaviour drifting silently after a model or prompt change
Running cost that is unpredictable and unattributed
No defined response when an agent behaves unexpectedly

What is AgentOps?

SENIOR-LEDInstrumentation and telemetry across the agent estate
PRODUCTION-READYEvaluation harness with golden datasets and scoring
KPI-DEFINEDOperational dashboards covering accuracy, escalation, latency and cost

Get a free discovery sprint

Before you commit, we help you confirm the use case, check data readiness, define the KPI, and work out which of the 10 AgentOps services actually fit the problem you have.

For a limited number of teams each quarter, we run the full sprint free of charge.

Claim a free sprint →
THIS SUB-PRACTICE
10SERVICES
10NEW FOR 2026-27
7STAGE DELIVERY

How AgentOps runs.

01
Confirm objectives, stakeholders, constraints and success measures
Review current systems, data, controls and delivery readiness
Prepare the target design, backlog, governance and implementation plan
Test the priority requirements through a prototype, pilot or controlled design review
Configure, integrate, test and deploy the approved solution
Train users, transfer knowledge and establish operating procedures
Monitor adoption, performance, cost, quality and improvement opportunities
KEY CAPABILITIES

What we bring to AgentOps.

  1. 01End-to-end tracing of agent decisions and actions
  2. 02Automated regression detection on model, prompt and tool change
  3. 03Cost attribution by agent, team and outcome
  4. 04Version control and rapid rollback
  5. 05Independent evaluation rather than vendor self-reporting

What you get, and what follows

DELIVERABLESInstrumentation and telemetry across the agent estateEvaluation harness with golden datasets and scoringOperational dashboards covering accuracy, escalation, latency and costRunbooks for incident, rollback and containmentService-level definitions and monthly reportingContinuous improvement backlog
BUSINESS OUTCOMESAgent behaviour that can be explained after the factEarly detection of degradation before users are affectedPredictable, attributable running costA defensible operating record for audit and regulatorConfidence to increase autonomy where results justify it

The 10 services inside AgentOps.

10 SERVICES · 10 NEW
Agent Observability & TracingNEWInstrumentation that records every agent decision, tool call and action so behaviour can be reconstructed and explained after the fact.Agent Evaluation HarnessNEWA repeatable test framework measuring task success rate, action accuracy, escalation rate and cost per outcome against golden datasets.Agent Regression TestingNEWAutomated testing that detects behavioural drift when a model, prompt, tool or data source changes.Agent Performance BenchmarkingNEWComparative measurement of agent performance against human baselines and against alternative model or design choices.Agent Cost Management & Token FinOpsNEWMonitoring and optimisation of inference, tool and infrastructure cost per agent and per outcome, with budget alerting.Agent Version Management & RollbackNEWControlled release, versioning and rapid rollback of agents, prompts and tool definitions.Agent Incident ResponseNEWDefined procedures, tooling and on-call arrangements for agent malfunction, unsafe output or unauthorised action.Agent SLA Definition & ReportingNEWAgreement and reporting of service levels for agent availability, accuracy, escalation rate and resolution time.Outcome-Based / Results-as-a-Service MeteringNEWThe measurement and billing infrastructure that allows agent services to be charged per completed outcome rather than per hour or per seat.Agent Decommissioning & RetirementNEWControlled withdrawal of an agent from service, including permission revocation, data handling and knowledge transfer.
INVESTMENT & DELIVERY

How we engage on AgentOps.

INDICATIVE VALUE
A$60,000 – A$250,000Monthly retainer, A$7,500 – A$25,000 per monthA$15,000 – A$60,000
The bands across these 10 services. Each service page carries its own; the scoping call confirms the range for your environment before anything is committed.
DELIVERY MODELS
Fixed price or milestone basedManaged-service retainer with agreed service levelsFixed price
Delivered by a senior-led Australian team across 7 stages, from discovery through to optimisation.Discuss scope and timing ›
WHO THIS IS FOR
  • Banks, insurers, superannuation funds and professional-services firms
  • Government agencies and regulated public-sector bodies
  • Large enterprises and mid-market organisations undergoing modernisation
  • Utilities, energy and resources operators

What our customers say.

All customer stories
"Reconciliation that took our team nine days now closes in three — with a full audit trail on every match. It changed how the board sees AI.
Finance ManagerGCC Construction Group, Dubai
"Site teams stopped digging through folders. They ask the assistant, they get the clause with a citation, and they move on.
Project DirectorTier-One Contractor, Sydney
"The anomaly models flag outliers the week they appear, not at quarter-end. We stopped two overruns before they hit the P&L.
Commercial DirectorProperty Developer, Dubai
"Seven subsidiaries of spreadsheets became one governed reporting platform. The executive finally trusts the numbers on the screen.
Group CFOInfrastructure Holding, Riyadh

Our partnerships with
industry leaders

MicrosoftSolutions Partner
Google CloudPartner
SalesforcePARTNER
AWSpartner
network

Elsewhere in Agentic AI & Intelligent Automation.

The whole practice →

Scope AgentOps in one call.

Tell us the problem. We'll tell you which of the 10 services fit — and exactly how we'd deliver them.

Book a scoping call
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