AI Solution Technologies
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AgentOps

Every AgentOps service AI Solution Technologies delivers, within the Agentic AI & Intelligent Automation practice.

Book a scoping call →See how it runs
End-to-end tracing of agent decisionsAutomated regression detection on model, promptCost attribution by agent, teamVersion control and rapid rollback
BUILT ON
MicrosoftAzureAWSGoogle CloudDatabricksSnowflake

The problems AgentOps exists to solve

Agents deployed with no ability to explain what they did or why
Behaviour drifting silently after a model or prompt change
Running cost that is unpredictable and unattributed
No defined response when an agent behaves unexpectedly
Discuss your challenges

What is AgentOps?

Every AgentOps service AI Solution Technologies delivers, within the Agentic AI & Intelligent Automation practice.

SENIOR-LED

Instrumentation and telemetry across the agent estate

Agent behaviour that can be explained after the fact

PRODUCTION-READY

Evaluation harness with golden datasets and scoring

Early detection of degradation before users are affected

KPI-DEFINED

Operational dashboards covering accuracy, escalation, latency and cost

Predictable, attributable running cost

Get a free
discovery sprint

Before you commit, we help you confirm the use case, check data readiness, define the KPI, and work out which AgentOps services actually fit the problem you have.

For a limited number of teams each quarter, we run the full sprint free of charge.

Claim a free sprintTrusted by data leaders
across industries
STAGE DELIVERY7
  1. DiscoverUnderstand your challenges and opportunities
  2. AssessEvaluate data readiness and current state
  3. DefineDefine KPIs, scope and success metrics
  4. Deliver valuePrototype, validate and deliver quick wins
  • No commitmentExplore the value, risk-free.
  • Focused outcomesWe define impact, KPIs and success.
  • Fast & collaborativeDelivered by experts, built for your team.

How AgentOps runs

01
Confirm objectives, stakeholders, constraints and success measures
Review current systems, data, controls and delivery readiness
Prepare the target design, backlog, governance and implementation plan
Test the priority requirements through a prototype, pilot or controlled design review
Configure, integrate, test and deploy the approved solution
Train users, transfer knowledge and establish operating procedures
Monitor adoption, performance, cost, quality and improvement opportunities
KEY CAPABILITIES

What we bring to AgentOps

  1. 01End-to-end tracing of agent decisions and actions
  2. 02Automated regression detection on model, prompt and tool change
  3. 03Cost attribution by agent, team and outcome
  4. 04Version control and rapid rollback
  5. 05Independent evaluation rather than vendor self-reporting

What you get, and what follows

A complete AgentOps foundation that drives clarity, control and confidence across your organisation.

DELIVERABLESEverything we deliver to build a strong, governed AgentOps capability.
  • Instrumentation and telemetry across the agent estate
  • Evaluation harness with golden datasets and scoring
  • Operational dashboards covering accuracy, escalation, latency and cost
  • Runbooks for incident, rollback and containment
  • Service-level definitions and monthly reporting
  • Continuous improvement backlog
BUSINESS OUTCOMESThe outcomes you achieve, and the impact that follows.
  • Agent behaviour that can be explained after the fact
  • Early detection of degradation before users are affected
  • Predictable, attributable running cost
  • A defensible operating record for audit and regulator
  • Confidence to increase autonomy where results justify it
Book a scoping call
  • No obligationYou keep the written summary either way
  • Tailored to youFocused on your data, priorities and goals
  • Expert-ledDelivered by specialists with real-world experience

The services inside AgentOps

Agent Observability & TracingInstrumentation that records every agent decision, tool call and action so behaviour can be reconstructed and explained after the fact.Agent Evaluation HarnessA repeatable test framework measuring task success rate, action accuracy, escalation rate and cost per outcome against golden datasets.Agent Regression TestingAutomated testing that detects behavioural drift when a model, prompt, tool or data source changes.Agent Performance BenchmarkingComparative measurement of agent performance against human baselines and against alternative model or design choices.Agent Cost Management & Token FinOpsMonitoring and optimisation of inference, tool and infrastructure cost per agent and per outcome, with budget alerting.Agent Version Management & RollbackControlled release, versioning and rapid rollback of agents, prompts and tool definitions.Agent Incident ResponseDefined procedures, tooling and on-call arrangements for agent malfunction, unsafe output or unauthorised action.Agent SLA Definition & ReportingAgreement and reporting of service levels for agent availability, accuracy, escalation rate and resolution time.Outcome-Based / Results-as-a-Service MeteringThe measurement and billing infrastructure that allows agent services to be charged per completed outcome rather than per hour or per seat.Agent Decommissioning & RetirementControlled withdrawal of an agent from service, including permission revocation, data handling and knowledge transfer.
INVESTMENT & DELIVERY

How we engage on
AgentOps

A proven delivery approach that is transparent, flexible and built to deliver lasting value.

DELIVERY MODELSFixed price or milestone basedManaged-service retainer with agreed service levelsFixed priceDelivered by a senior-led Australian team across 7 stages, from discovery through to optimisation.
WHO THIS IS FOR
  • Banks, insurers, superannuation funds and professional-services firms
  • Government agencies and regulated public-sector bodies
  • Large enterprises and mid-market organisations undergoing modernisation
  • Utilities, energy and resources operators
Get a fixed-scope estimate Ask a question first
  • Clear from the startScope, timeline and price confirmed up front
  • No surprisesTransparent approach at every stage
  • Senior-led deliveryExperienced team focused on your outcomes
OUR CUSTOMERS

What our customers say

Real feedback from the organisations we build with — what changed, in their words.

All customer stories
Reconciliation that took our team nine days now closes in three — with a full audit trail on every match. It changed how the board sees AI.
Finance ManagerGCC Construction Group, Dubai
Site teams stopped digging through folders. They ask the assistant, they get the clause with a citation, and they move on.
Project DirectorTier-One Contractor, Sydney
The anomaly models flag outliers the week they appear, not at quarter-end. We stopped two overruns before they hit the P&L.
Commercial DirectorProperty Developer, Dubai

Our partnerships with
industry leaders

MicrosoftSolutions Partner
Google CloudPartner
SalesforcePARTNER
AWSpartner
network
ELSEWHERE IN THIS PRACTICE

Elsewhere in
Agentic AI & Intelligent Automation

View the whole Agentic AI & Intelligent Automation practice
Agent Design & Build23 services in this discipline.Explore
Packaged Departmental Agents22 services in this discipline.Explore
Business Process Automation8 services in this discipline.Explore
Not sure where your problem sits? The whole Agentic AI & Intelligent Automation practice
We will tell you which discipline actually owns it

Scope AgentOps
in one call

Tell us the problem. We'll tell you which of our AgentOps services fit — and exactly how we'd deliver them.

Book your free scoping call+61 466 558 862
  • NSW GovernmentICT Services Scheme
  • ICN GatewayPremium Member
  • ISO 27001Certification in progress
  • 30 minutesFocused expert session
  • Clear next stepsA practical plan for your organisation
  • No obligationYou decide what's right for you
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