The problems Agent SLA Definition & Reporting exists to solve.
Agents deployed with no ability to explain what they did or why
Behaviour drifting silently after a model or prompt change
Running cost that is unpredictable and unattributed
No defined response when an agent behaves unexpectedly
What is Agent SLA Definition & Reporting?
SENIOR-LEDInstrumentation and telemetry across the agent estate
PRODUCTION-READYEvaluation harness with golden datasets and scoring
KPI-DEFINEDOperational dashboards covering accuracy, escalation, latency and cost
Get a free discovery sprint
Before you commit, we help you confirm the use case, check data readiness, define the KPI, and map what Agent SLA Definition & Reporting could deliver for your organisation.
For a limited number of teams each quarter, we run the full sprint free of charge.
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How Agent SLA Definition & Reporting runs.
01
Confirm objectives, stakeholders, constraints and success measures
Review current systems, data, controls and delivery readiness
Prepare the target design, backlog, governance and implementation plan
Test the priority requirements through a prototype, pilot or controlled design review
Configure, integrate, test and deploy the approved solution
Train users, transfer knowledge and establish operating procedures
Monitor adoption, performance, cost, quality and improvement opportunities
What we bring to Agent SLA Definition & Reporting.
- 01End-to-end tracing of agent decisions and actions
- 02Automated regression detection on model, prompt and tool change
- 03Cost attribution by agent, team and outcome
- 04Version control and rapid rollback
- 05Independent evaluation rather than vendor self-reporting
What you get, and what follows
DELIVERABLESInstrumentation and telemetry across the agent estateEvaluation harness with golden datasets and scoringOperational dashboards covering accuracy, escalation, latency and costRunbooks for incident, rollback and containmentService-level definitions and monthly reportingContinuous improvement backlog
BUSINESS OUTCOMESAgent behaviour that can be explained after the factEarly detection of degradation before users are affectedPredictable, attributable running costA defensible operating record for audit and regulatorConfidence to increase autonomy where results justify it
How we engage on Agent SLA Definition & Reporting.
INDICATIVE VALUEMonthly retainer, A$7,500 – A$25,000 per monthA guide only. The scoping call confirms the range for your environment, data and compliance obligations before anything is committed.
DELIVERY MODELManaged-service retainer with agreed service levelsDelivered by a senior-led Australian team across 7 stages, from discovery through to optimisation.Discuss scope and timing ›
WHO THIS IS FOR
- Banks, insurers, superannuation funds and professional-services firms
- Government agencies and regulated public-sector bodies
- Large enterprises and mid-market organisations undergoing modernisation
- Utilities, energy and resources operators
What our customers say.
All customer stories"Reconciliation that took our team nine days now closes in three — with a full audit trail on every match. It changed how the board sees AI.
Finance ManagerGCC Construction Group, Dubai
Finance ManagerGCC Construction Group, Dubai"Site teams stopped digging through folders. They ask the assistant, they get the clause with a citation, and they move on.
Project DirectorTier-One Contractor, Sydney
Project DirectorTier-One Contractor, Sydney"The anomaly models flag outliers the week they appear, not at quarter-end. We stopped two overruns before they hit the P&L.
Commercial DirectorProperty Developer, Dubai
Commercial DirectorProperty Developer, Dubai"Seven subsidiaries of spreadsheets became one governed reporting platform. The executive finally trusts the numbers on the screen.
Group CFOInfrastructure Holding, Riyadh
Group CFOInfrastructure Holding, RiyadhOur partnerships with
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