SENIOR-LED
Engagement model design and commercial terms
Access to specialist skills at a defensible cost
The problems Managed-Service Retainer exists to solve
Difficulty recruiting specialist skills at a defensible cost
Fixed-price arrangements that do not suit evolving scope
Vendor arrangements with no continuity between engagements
Capacity that cannot flex with demand
30 minutes · a senior architect, not a salesperson
WHAT IT IS
What is Managed-Service Retainer?
A monthly service fee for agreed capacity, service-level commitments, monitoring, maintenance and optimisation.
Scoped against your data, not a template
Get a free
discovery sprint
Before you commit, we help you confirm the use case, check data readiness, define the KPI, and map what Managed-Service Retainer could deliver for your organisation.
For a limited number of teams each quarter, we run the full sprint free of charge.
Claim a free sprintTrusted by data leaders
across industries
LIMITED SLOTS AVAILABLE17 of 25 free sprints filled8 remaining
- DiscoverUnderstand your challenges and opportunities
- AssessEvaluate data readiness and current state
- DefineDefine KPIs, scope and success metrics
- Deliver valuePrototype, validate and deliver quick wins
- No commitmentExplore the value, risk-free.
- Focused outcomesWe define impact, KPIs and success.
- Fast & collaborativeDelivered by experts, built for your team.
How Managed-Service Retainer runs
01
Confirm objectives, stakeholders, constraints and success measures
Review current systems, data, controls and delivery readiness
Prepare the target design, backlog, governance and implementation plan
Test the priority requirements through a prototype, pilot or controlled design review
Configure, integrate, test and deploy the approved solution
Train users, transfer knowledge and establish operating procedures
Monitor adoption, performance, cost, quality and improvement opportunities
7 stages · senior-led · first value inside 30 days
What we bring to Managed-Service Retainer
- 01Australian client leadership with offshore engineering capacity
- 02Dedicated teams with continuity across engagements
- 03Flexible commercial models including outcome-based arrangements
- 04Secure infrastructure and executed IP assignment
- 05Transparent reporting on capacity and utilisation
Tell us the outcome you want, we will tell you what it takes
BENEFITS
What you get, and what follows
A complete Managed-Service Retainer foundation that drives clarity, control and confidence across your organisation.
DELIVERABLESEverything we deliver to build a strong, governed Managed-Service Retainer capability.
- Engagement model design and commercial terms
- Team composition, roles and rate card
- Onboarding, security clearance and access provisioning
- Delivery governance and reporting cadence
- Performance measurement and review
- Scaling and exit arrangements
BUSINESS OUTCOMESThe outcomes you achieve, and the impact that follows.
- Access to specialist skills at a defensible cost
- Capacity that flexes with demand
- Continuity of knowledge between engagements
- Commercial terms matched to the nature of the work
- Clear accountability with an Australian point of contact
- No obligationYou keep the written summary either way
- Tailored to youFocused on your data, priorities and goals
- Expert-ledDelivered by specialists with real-world experience
INVESTMENT & DELIVERYHow we engage on
How we engage on
Managed-Service Retainer
A proven delivery approach that is transparent, flexible and built to deliver lasting value.
DELIVERY MODELManaged-service retainer with agreed service levelsDelivered by a senior-led Australian team across 7 stages, from discovery through to optimisation.
WHO THIS IS FOR
- Large enterprises and mid-market organisations undergoing modernisation
- Construction, engineering and infrastructure contractors
- Banks, insurers, superannuation funds and professional-services firms
- Retail, property and logistics operators
- Clear from the startScope, timeline and price confirmed up front
- No surprisesTransparent approach at every stage
- Senior-led deliveryExperienced team focused on your outcomes
OUR CUSTOMERS
What our customers say
Real feedback from the organisations we build with — what changed, in their words.
All customer stories
Reconciliation that took our team nine days now closes in three — with a full audit trail on every match. It changed how the board sees AI.
Site teams stopped digging through folders. They ask the assistant, they get the clause with a citation, and they move on.
The anomaly models flag outliers the week they appear, not at quarter-end. We stopped two overruns before they hit the P&L.
Our partnerships with
industry leaders
MicrosoftSolutions Partner
Google CloudPartner
PARTNER
partnernetwork
Scope Managed-Service Retainer
in one call
Thirty minutes with a senior architect, not a salesperson. You leave with a candid read on where Managed-Service Retainer fits, what it would take, and a written summary you keep — whether or not we work together.
- NSW GovernmentICT Services Scheme
- ICN GatewayPremium Member
- ISO 27001Certification in progress
- 30 minutesFocused expert session
- Clear next stepsA practical plan for your organisation
- No obligationYou decide what's right for you