SENIOR-LED
Service transition and documentation
Predictable support with agreed service levels
The problems Managed Cloud & Application Services exists to solve
Support arrangements that depend on individual goodwill
No agreed service levels or reporting
Applications and infrastructure ageing without a maintenance plan
Incidents handled inconsistently
What is Managed Cloud & Application Services?
Every Managed Cloud & Application Services service AI Solution Technologies delivers, within the Managed AI, Data & Cloud Services practice.
Get a free
discovery sprint
Before you commit, we help you confirm the use case, check data readiness, define the KPI, and work out which Managed Cloud & Application Services services actually fit the problem you have.
For a limited number of teams each quarter, we run the full sprint free of charge.
Claim a free sprintTrusted by data leaders
across industries
STAGE DELIVERY7
- DiscoverUnderstand your challenges and opportunities
- AssessEvaluate data readiness and current state
- DefineDefine KPIs, scope and success metrics
- Deliver valuePrototype, validate and deliver quick wins
- No commitmentExplore the value, risk-free.
- Focused outcomesWe define impact, KPIs and success.
- Fast & collaborativeDelivered by experts, built for your team.
How Managed Cloud & Application Services runs
01
Confirm objectives, stakeholders, constraints and success measures
Review current systems, data, controls and delivery readiness
Prepare the target design, backlog, governance and implementation plan
Test the priority requirements through a prototype, pilot or controlled design review
Configure, integrate, test and deploy the approved solution
Train users, transfer knowledge and establish operating procedures
Monitor adoption, performance, cost, quality and improvement opportunities
What we bring to Managed Cloud & Application Services
- 01Managed operation across cloud, applications and integration
- 02Defined severities, response and resolution targets
- 03Proactive maintenance rather than reactive support
- 04Transparent reporting against agreed levels
- 05Australian service management with offshore delivery capacity
What you get, and what follows
A complete Managed Cloud & Application Services foundation that drives clarity, control and confidence across your organisation.
DELIVERABLESEverything we deliver to build a strong, governed Managed Cloud & Application Services capability.
- Service transition and documentation
- Monitoring, patching and maintenance
- Incident and problem management
- Change and release management
- Monthly service-level reporting
- Improvement planning
BUSINESS OUTCOMESThe outcomes you achieve, and the impact that follows.
- Predictable support with agreed service levels
- Systems maintained rather than left to age
- Consistent incident handling with post-incident review
- Transparent performance reporting
- Capacity for improvement alongside support
- No obligationYou keep the written summary either way
- Tailored to youFocused on your data, priorities and goals
- Expert-ledDelivered by specialists with real-world experience
The services inside Managed Cloud & Application Services
INVESTMENT & DELIVERYHow we engage on
How we engage on
Managed Cloud & Application Services
A proven delivery approach that is transparent, flexible and built to deliver lasting value.
DELIVERY MODELManaged-service retainer with agreed service levelsDelivered by a senior-led Australian team across 7 stages, from discovery through to optimisation.
WHO THIS IS FOR
- Large enterprises and mid-market organisations undergoing modernisation
- Banks, insurers, superannuation funds and professional-services firms
- Healthcare providers, aged-care operators and NDIS businesses
- Retail, property and logistics operators
- Clear from the startScope, timeline and price confirmed up front
- No surprisesTransparent approach at every stage
- Senior-led deliveryExperienced team focused on your outcomes
OUR CUSTOMERS
What our customers say
Real feedback from the organisations we build with — what changed, in their words.
All customer stories
Reconciliation that took our team nine days now closes in three — with a full audit trail on every match. It changed how the board sees AI.
Site teams stopped digging through folders. They ask the assistant, they get the clause with a citation, and they move on.
The anomaly models flag outliers the week they appear, not at quarter-end. We stopped two overruns before they hit the P&L.
Our partnerships with
industry leaders
MicrosoftSolutions Partner
Google CloudPartner
PARTNER
partnernetwork
ELSEWHERE IN THIS PRACTICEElsewhere in
View the whole Managed AI, Data & Cloud Services practiceElsewhere in
Managed AI, Data & Cloud Services
Managed AI Services4 services in this discipline.Explore
Managed Data & Analytics5 services in this discipline.Explore
Engagement Models6 services in this discipline.Explore
Business Enablement5 services in this discipline.Explore
We will tell you which discipline actually owns it
Scope Managed Cloud & Application Services
in one call
Tell us the problem. We'll tell you which of our Managed Cloud & Application Services services fit — and exactly how we'd deliver them.
- NSW GovernmentICT Services Scheme
- ICN GatewayPremium Member
- ISO 27001Certification in progress
- 30 minutesFocused expert session
- Clear next stepsA practical plan for your organisation
- No obligationYou decide what's right for you